Return & Refund Policy
At belowmp, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with a simple and hassle-free return process.
Return Eligibility
You may request a return within 14 days of receiving your order. To be eligible for a return:
- The item must be unused and in its original condition
- The product must be returned in its original packaging
- Proof of purchase or order confirmation is required
Items that are damaged due to misuse, improper handling, or normal wear may not qualify for a return.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons, including:
- Opened beauty or personal care products
- Used items
- Products marked as final sale
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.
If approved, your refund will be processed back to your original payment method within 5–7 business days.
Exchanges
We only replace items if they arrive defective or damaged. If you need an exchange for the same item, please contact our support team.
Return Shipping
Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging so we can resolve the issue quickly.
📧 sales@belowmp.com
Late or Missing Refunds
If you have not received your refund after the processing period:
- Check your bank account again
- Contact your payment provider or bank
- If the issue continues, contact our support team
Contact Us
For any questions regarding returns or refunds, feel free to contact us anytime.
📧support@belowmp.com
📍 United States